Refund & Cancellation Policy

1. Free trial

New accounts get a 14-day free trial with full Growth-tier access. No payment method is required to start, and nothing is charged unless you choose a paid plan. If you do nothing, the trial simply ends.

2. Cancellation

You can cancel any time from Billing → Cancel plan in Aftercosts. Cancellation takes effect at the end of your current paid period. You keep full access until then, and you are not charged again. Cancelling is as easy as subscribing; no email or phone call is required.

3. Right of withdrawal (EU/EEA)

Consumers in the EU/EEA normally have a 14-day right of withdrawal for distance contracts. Because Aftercosts is a digital service supplied immediately, by starting to use the service during the trial or after subscribing you expressly request immediate performance and acknowledge that the right of withdrawal is lost once the service has been fully provided. This does not affect your statutory rights.

4. Refunds

Subscriptions are billed monthly in advance and are not pro-rated for partial months. If you were charged in error, charged after a timely cancellation, or experienced a prolonged service outage, contact us and we will review a refund in good faith and in line with applicable consumer law.

5. VAT

Paid subscriptions are billed through Shopify's app billing. Shopify handles applicable taxes, VAT, and invoices on your Shopify account according to your store's billing details.

6. How to request a refund or cancel

Cancel from Billing at any time. For refund requests or billing questions, email support@aftercosts.com with your account email; we aim to respond within a few business days.

7. Contact